Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the CapMates platform operated by CapMates, Inc. (“CapMates,” “we,” or “us”). By creating an account, joining the waitlist, or otherwise using the platform, you agree to these Terms.

1. Who we are

CapMates operates a marketplace and trust layer for emergency load recovery in U.S. trucking. We match brokers with vetted capacity carriers (“Caps”) when a load needs to be recovered mid-transit. We are not a motor carrier, freight broker, factoring company, bank, or money transmitter. We do not take title to freight and we do not hold load funds.

2. Eligibility

You must be at least 18 years old and legally authorized to enter contracts on behalf of yourself or your organization. If you are a carrier, you must hold valid active FMCSA operating authority and appropriate cargo and liability insurance. If you are a broker, you must hold valid active broker authority.

3. The marketplace

CapMates facilitates introductions between brokers and Caps. Any contract for the transportation of freight is solely between the broker and the Cap, evidenced by a rate confirmation signed by both parties. CapMates is not a party to that contract.

4. Payments

CapMates charges brokers a platform fee per successful recovery and charges Caps a membership fee. Load payments flow directly from broker to Cap under the rate confirmation; CapMates does not act as escrow, paymaster, or factor.

5. Vetting and the Cap badge

We perform continuous verification of Caps’ authority, insurance, equipment, and safety record. The “Cap” badge is a representation of current standing only; it is not an endorsement, guarantee, or warranty of any Cap’s performance on any specific load. Brokers remain responsible for their own carrier qualification under applicable law.

6. Disputes

CapMates operates a dispute desk to address payment issues, service failures, and conduct complaints. Repeated violations of platform rules — including but not limited to non-payment, fraud, double-brokering, or insurance lapses — may result in suspension or permanent removal from the platform.

7. Acceptable use

You agree not to: use the platform for any unlawful purpose; misrepresent your identity, authority, or insurance status; attempt to circumvent the dispute or vetting systems; or scrape, copy, or interfere with the platform’s infrastructure.

8. Disclaimer of warranties

The platform is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of liability

To the maximum extent permitted by law, CapMates is not liable for indirect, incidental, consequential, special, or punitive damages. Our aggregate liability arising out of or related to the platform shall not exceed the fees you paid us in the twelve months preceding the claim.

10. Changes to these terms

We may update these Terms. Material changes will be communicated by email or in-product notice. Continued use after changes constitutes acceptance.

11. Contact

Questions about these Terms: legal@capmates.ai.

These Terms are provided as a starting point. Final terms should be reviewed by qualified counsel before launch.